A Prestigious Financial Services located in Jakarta is currently urgent seeking a talent candidate for:
IT HELPDESK (Code:IT101)
JOB DESCRIPTION:
- Field incoming help requests from end users via telephone, helpdesk system and e-mail in a courteous manner.
- Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
- Build rapport and elicit problem details from help desk customers.
- Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
- Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
- Apply diagnostic utilities to aid in troubleshooting.
- Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
- Identify and learn appropriate software and hardware used and supported by the organization.
- Perform hands-on fixes at the desktop level, mobile device, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
- Install & maintaining anti-virus software and its updates.
- Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
- Test fixes to ensure problem has been adequately resolved.
- Perform post-resolution follow-ups to help requests.
- Provide standard uses of Software and Hardware
- Develop & maintaining helpdesk system and frequently asked questions lists for end users.
COMPUTER SKILLS:
- Knowledge of computer hardware.
- Experience with desktop and server operating systems, including SQL Server, Client-Server Programming, N-Tier Concept, Web Application.
- Knowledge of programming languages, including [Delphi, VB, Script]
- Working knowledge of a range of diagnostic utilities.
- Good understanding of the organization’s goals and objectives.
- Exceptional written and oral communication skills.
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
- Strong documentation skills.
IT DATACENTER (Code:IT102)
JOB DESCRIPTION:
- Manage servers, including e-mail, print, and backup servers and their associated operating systems and software.
- Manage security solutions, including firewall, anti-virus, and intrusion detection systems.
- Manage all network hardware and equipment, including routers, switches, hubs, and UPSs.
- Ensure network connectivity of all servers.
- Administer all equipment, hardware and software upgrades.
- Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
- Administer and maintain end user accounts, permissions, and access rights.
- Perform server and security audits.
- Perform system backups and recovery.
- Monitor and test network performance and provide network performance statistics and reports.
- Recommend, schedule, and perform network improvements, upgrades, and repairs.
- Provide IT service delivery, in the area of IT infrastructure, Data Center, Help- desk and IT operations as per agreed SLAs.
COMPUTER SKILLS:
- Working technical knowledge of network and PC operating systems, including Microsoft Windows Server, Redhat Enterprise Linux Server.
- Extensive application support experience with SQL Server and Oracle,
- Client-Server Programming, Web Server & Application, Microsoft .net Framework, Java Framework.
- Working technical knowledge of current network hardware, protocols, and standards, including TCP/IP, UDP.
- Hands-on hardware troubleshooting experience.
- Good understanding of the organization’s goals and objectives.
- Knowledge of applicable data privacy practices and laws.
IT WEB DEVELOPER (Code: IT103)
JOB DESCRIPTION:
- Translate business requirements into system design
- Develop new Web System Solutions, Enhancements and Bug Fixes
- Perform Functional Test and Integration Test with other business applications
- Support user and fix identified bugs during User Acceptance Test
- Perform data conversion, together with the related users, during implementation phase
- Prepare technical documentation for each new System Solution, Enhancement and Bug Fixes as per approved standard
- Manage high quality deliverable before migration onto production environment
COMPUTER SKILLS:
Java Web (J2EE), VB.Net(C#), MySQL, SQL2000-2008
IT MIS DEVELOPER (Code: IT104)
JOB DESCRIPTION:
- Provide report according to user requirements
- Maintain existing reporting system (OLAP, Automail report and Auto Response system)
- Design and develop report repositories
- Provide data for company portals and business user analysis
COMPUTER SKILLS:
- Experience in custom web based application development and distributed application design
- Proficient in MS SQL Server DTS and Transact SQL.
- Strong project management and documentation skills – disciplined, organized, attentive to detail
- Strong business acumen with reasonable analytical skills, and excellent problem solving and debugging skills
- Good interpersonal skills, and able to consolidate team
IT JUNIOR DEVELOPER (Code: IT105)
JOB DESCRIPTION:
- Translate business requirements into system design
- Develop new System Solutions, Enhancements and Bug Fixes
- Perform Functional Test and Integration Test with other business applications
- Support user and fix identified bugs during User Acceptance Test
- Perform data conversion, together with the related users, during implementation phase
- Prepare technical documentation for each new System Solution, Enhancement and Bug Fixes as per approved standard.
COMPUTER SKILLS:
Delphi , VB.net,SQL Server 2000/2005/2008
Please send your latest CV with CURRENT and EXPECTED REMUNERATION PACKAGES, RECENT PHOTOGRAPH & state your REFERENCE CODE POSITION to apply.
Send it to Please Login or Register to apply this job online. before Mar 30, 2012
Only shortlisted candidates who meet the strictly qualifications & requirements
will be notified.
Thank you.
PT ROSS CONSULTING
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Tags: Lowongan IT Datacenter, lowongan it helpdesk, lowongan web developer.
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