Customer Care Executive
We are hiring! A multi-talented and dynamic team on a business model that bridges the gap between science and e-commerce is looking for a young candidate for the position of the Customer Care Executive. The successful candidate will be reliable, proactive with verifiable work references, a strong work ethic and good interpersonal skills. Be part of the team that embraces meritocracy and promotes a healthy teamwork environment, establishing a lot of interaction among the company’s departments.
Tanggung Jawab Pekerjaan :
PRIMARY RESPONSIBILITIES
1.Resolve customer complaints via phone, email, mail, or social media.
2.Greet customers warmly and ascertain problem or reason for calling.
3.Cancel or upgrade accounts.
4.Assist with placement of orders, refunds, or exchanges.
5.Advise on company information.
6.Take payment information and other pertinent information such as addresses and phone numbers.
7.Place or cancel orders.
8.Answer questions about warranties or terms of sale.
9.Handle product recalls.
10.Attempt to persuade customer to reconsider cancellation.
11.nform customer of deals and promotions.
12.Utilize computer technology to handle high call volumes.
13.Work with customer service manager to ensure proper customer service is being delivered.
14.Close out or open call records.
15.Compile reports on overall customer satisfaction.
We have a fun atmosphere with the advantage of casual dress. We are interested in applicants who are seeking a career in a fast-growing industry with a stable company. After proving successfully in Indonesia, the company will expand all over South East Asia. The members who are successful from the current recruitment process will be considered as the core of the business in the international business development.
Persyaratan Pengalaman :
Recent Graduates with 1 or 2 years experience
Keahlian :
English Literate (Oral & Written) is a MUST
Computer (Windows), Linux & Mac is an advantage
Problem Solving skills
Internet Savy
Social Media (Facebook, Twitter, Google+)
Kualifikasi :
Qualifucations
- Male / Female
- Age 23 – 28 Years
- Dicipline & Proactive
- Honest
- Hard Working
- Multi Tasking
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